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Shipping & Returns

The Delivery fee for all products is FREE for orders over $50.00 . Delivery Confirmation comes with all orders and is automatically emailed to the customer once the order has been shipped and processed. Due to the large volume of sales, please allow 24-48 hours for processing. Please allow 7-9 business days for your order to arrive. If you have any questions about the status of your order please send an email to ecigarettes4less@gmail.com . We will respond to you as promptly as possible.

Return Policy
30-Day Limited Warranty

eCigarettes4less LLC warrants only to the original purchaser of this product from an authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for 30 days after date of purchase. This warranty does not cover any defects or costs caused by:

1. Modification, alteration, repair or service of this product by any persons or company other than eCigarettes LLC; 2. Physical abuse to, or misuse of the product or operation thereof in a manner inconsistent with the use indicated in the instructions.
3. Any use of the product other than that for which it was intended; or
4. Use of E-Cigarette devices with other manufacturers’ chargers, batteries or cartridges

Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed including the implied warranties of merchantability and of the fitness for a particular purpose.

Due to the strict health regulations for the protection of our customers, opened E-Cigarette starter kit cartridges and/or other cartridges have been opened, they cannot be returned for a refund since we cannot re-distribute such opened product to other customers. The cost of these cartridges will be deducted from the refund. Replacement or repair of product, other than cartridges, is therefore your exclusive remedy under this warranty.

Subject to the above warranty, in the event that your E-Cigarette device fails to operate satisfactorily, please simply follow these 3 easy steps:

Return Instructions for Warranty

1. Email our Customer Service Department at ecigarettes4less@gmail.com In the body of your email, please include your:

1. Full contact information, including your first and last name and/or company name,
2. Order number,
3. Purchase date,
4. Telephone number,
5. Fax (optional),
6. Email address,
7. Shipping address and
8. The reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these items are required for processing your request.
2. Within 48 hours of our receipt of your email, our Customer Service Department will review the information you have provided, and email you back with a response .Please do not send any product to us unless and until you have received an e-mail to do so. Once you have received conformation, please securely package your starter kit and/or components, and include within your package a copy of the email from our Customer Service Department with your original dated purchase receipt. If you are experiencing an issue with a product component only, please do not send us your entire starter kit. 3. Mail any product returns to the following address:

eCigarettes4less LLC
ATTN: Customer Service Department
323 w hadyn dr #1215
Carmel, IN 46032
4. Once our Customer Service Department has received the product you have returned, we will then send you a confirmation email indicating our receipt of same, and our email to you will include an estimated time of delivery of your replacement eSmoke product and/or components.

Please note that only original condition and unopened packages are entitled to a refund, less shipping and handling fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 30 days from your purchase date. All returns are subject to a 25% restocking fee minus the cost of opened cartridges.

Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at (812) 391-2326